Returns and Refunds Policy

This policy applies to purchases from NutriSoil in Australia.

Change-of-mind returns

Our products require appropriate storage, including protection from direct sunlight, to maintain their quality. For this reason, we do not accept returns or offer refunds or exchanges for change of mind.

This does not affect your rights under the Australian Consumer Law.

Faulty products

Please contact us if your product arrives damaged, is faulty, does not match its description or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

For a major failure, you are entitled to choose a refund or replacement. For other failures, we will provide an appropriate remedy under the Australian Consumer Law.

How to request a return

Email sales@nutrisoil.com.au with:

• Your order number or other proof of purchase.

• A description of the problem.

• Photos of the product and any damage, where possible.

Please contact us before sending products back so we can provide return instructions, confirm return arrangements and supply the appropriate return address. Original packaging is not required to exercise your consumer rights.

Refunds

Where a refund is due, we will refund the amount payable to your original payment method, unless otherwise agreed.

Refunds will be processed within 20 business days after we confirm your entitlement to a refund. Your payment provider may take additional time to make the funds available.

Product storage

Store products out of direct sunlight and follow the storage instructions supplied with your purchase. We are not responsible for damage caused by incorrect storage or misuse after delivery. This does not exclude your rights for an unrelated fault or any other rights under the Australian Consumer Law.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Contact

For return and refund enquiries, email sales@nutrisoil.com.au.